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Animal Haven

Animal Shelter Website Redesign with Automated Adoption Listings

Animal Haven's new HubSpot website tells a more compelling story, with pet listings synced automatically from Shelterluv.

The Challenge

Serving the New York City tri-state area since 1967, Animal Haven provides shelter and adoption services for rescued cats and dogs.

With the goal of improving every animal’s chance of lasting adoption, Animal Haven’s dedicated team delivers expert care including training, rehabilitation, enrichment outings, and post-adoption support.

That comprehensive approach wasn’t coming through clearly online. Animal Haven needed a stronger narrative to explain its unique value to potential stakeholders and supporters.

Another challenge? The adoption process itself was unclear and difficult for interested individuals to navigate.

Behind the scenes, Animal Haven relied on cumbersome manual processes and custom solutions to manage and feature adoptable pet listings. Keeping those listings current took significant time, draining staff resources and making burnout a real possibility.

puppies playing

To revamp its website, Animal Haven needed to answer the following questions:

  • How can we connect our technology systems so available adoptable pets are automatically featured on our website?
  • How do we improve the digital adoption process to be a smoother experience?
  • How can we reduce our dependency on custom-coded website solutions?
  • How can we use HubSpot CMS to expand our capabilities and better reach supporters?
  • How can we modernize our existing brand to effectively tell our story and create a visually engaging donor journey?

Our Solutions

To get their systems in sync and improve their online storytelling, CauseMic helped Animal Haven implement both system and content solutions.

A More Manageable Website

  • We recommended HubSpot as the primary content management system to support a smoother adoption experience, make editing easier for staff, and integrate with marketing tools like forms and email applications.
  • Our team reconfigured Animal Haven’s sitemap to make the site’s information architecture clearer and more intuitive for first-time visitors to navigate.
  • We led Animal Haven through three rounds of design review to make sure the new look and feel told a more compelling visual story.

Automated Adoption Listings

  • We built a custom API integration with Animal Haven’s Shelterluv adoption portal, automatically creating a pet listing page when a new animal is available for adoption and eliminating the manual effort previously required to keep listings current.

Better Supporter Data

To improve the collection of contact information and supporter data, we incorporated HubSpot forms into the redesigned website.

The Results

Less Manual Work Behind the Scenes

  • Animal Haven’s staff now spend far less time maintaining listings and content, easing the capacity pressures that were contributing to burnout.

Better Supporter Data

  • Improved data capture enables audience segmentation for more relevant and personalized supporter journeys.

 

Optimized Front- & Back-End User Experience

  • The redesigned site provides a user-friendly experience, not only for back-end personnel but for potential adopters and supporters.
  • The online adoption process is clear and streamlined.
  • Animal Haven's story is compelling, engaging, and more visually impactful.

Internally, it felt like a rough time for us to launch a new website. But CauseMic was so supportive throughout the entire process, and I knew we were in great hands! We really couldn’t have asked for more. CauseMic is top tier.